Description
The National Institutes of Health (NIH) is seeking a maintenance contract for tape backup and disk storage systems. The contractor will be responsible for providing technical support, firmware and software upgrades, and repair and maintenance services for the systems. The contract will be awarded based on best value, considering technical factors and price. The contractor must have in-depth knowledge and expertise of the hardware and software components of the disk storage and tape backup systems. The contract will be for a fixed price, and the contractor must provide technical phone support on a 24/7 basis and next business day access to upgrades, onsite support, and assistance.
• The contract will be for a maintenance contract for tape backup and disk storage systems.
• The contractor must have in-depth knowledge and expertise of the hardware and software components of the disk storage and tape backup systems.
• The contractor must provide technical phone support on a 24/7 basis and next business day access to upgrades, onsite support, and assistance.
• The contract will be awarded based on best value, considering technical factors and price.
• The contractor must provide at least two past performance references completed during the past five years.