Post-warranty Preventive Maintenance and Repair Services for a PerkinElmer NexION 5000 ICPMS system

The U.S. Food and Drug Administration (FDA) is seeking post-warranty preventive maintenance and repair services for a PerkinElmer NexION 5000 ICPMS system. The system is used for analysis of heavy metals in support of toxicological studies at the National Center for Toxicological Research (NCTR). The contractor shall provide one scheduled on-site planned preventive maintenance visit per year, unlimited on-site corrective maintenance/repairs, and technical support via phone and email. The service plan shall include access to OEM technical developments, repair procedure bulletins, and unlimited software, firmware, and application updates. The contractor shall provide OEM-certified replacement parts and include unlimited technical support. • The contractor shall provide one scheduled on-site planned preventive maintenance visit per year. • The contractor shall provide unlimited on-site corrective maintenance/repairs within 3 business days of call for service. • The contractor shall provide OEM-certified replacement parts. • The contractor shall include unlimited technical support via phone and email. • The contractor shall provide a written report to the FDA COR and Contract Specialist, summarizing all maintenance and repair activities.