Description
The Aging and Disability Services Division (ADSD) is seeking applications from qualified organizations to provide Nevada 211 Information and Referral (I&R) services. The selected subrecipient will be responsible for operating a statewide I&R system, maintaining a comprehensive online Resource Directory, and providing community outreach and partnerships. The subrecipient will also be required to submit quarterly reports and participate in quality assurance standards. The goal of the program is to connect residents with health and human services through trained Community Resource Specialists and a comprehensive Resource Directory. Key responsibilities include:
• Providing statewide I&R services through the primary 211 phone number and toll-free number
• Maintaining a comprehensive online Resource Directory
• Providing community outreach and partnerships
• Submitting quarterly reports
• Participating in quality assurance standards
The subrecipient will be expected to meet specific requirements, including:
• Providing high-quality customer service
• Ensuring accessibility and data analytics
• Maintaining a comprehensive monitoring, supervision, and quality assurance plan
• Supporting inbound communication in both English and Spanish
• Providing disaster response and emergency services
The subrecipient will be required to submit an Annual Report summarizing all data collected during the previous grant year, including help-seeker success stories and an Executive Summary highlighting key activities, major data points, and planned activities for the upcoming fiscal year.