RFI: Air Force Enterprise Rapid Operations Support (AEROS)

The Air Force is seeking market input for a forthcoming five‑year enterprise help‑desk contract (AEROS) that will provide functional and technical support for both legacy and next‑generation command‑and‑control (C2) applications. The effort will consolidate several existing support contracts, operate a 24/7/365 help desk located at Scott Air Force Base, and transition to a cloud‑based PaaS environment. The solicitation is an RFI intended to shape the acquisition strategy; detailed requirements, pricing ceiling, and contract type will be released later in a draft RFQ/RFP. • Scope: Functional and technical operations support for AFTRANS/M‑AF C2 system portfolio (legacy apps such as GDSS, MEIS, CAMPS, MAFPS and modernized apps like RGM C2). • Service Model: 24 × 7 × 365 help‑desk with multiple shift models (details TBD). • Security: Minimum personnel clearance of Secret; all personnel must be U.S. citizens. • Location: Primary support desk at Scott AFB, Illinois; no travel required. • Contract Length: 5‑year base period with options (details TBD). • Acquisition Approach: Small‑business set‑aside, likely via GSA MAS, STARS III, POLARIS, or other DoD vehicles. • Funding/Value: Not disclosed; government anticipates no ceiling at this stage. • Key Questions: Clearance levels, staffing models, toolsets (Remedy ticketing, cloud platforms), transition plan, and whether subcontracting is expected. • Contact: Mikayla Sequeira (email above).