Comprehensive COBRA and CAL-COBRA Administration

The County of Solano is seeking a Third-Party Administrator (TPA) to provide comprehensive COBRA and CAL-COBRA administration services for its employees and qualified beneficiaries. The selected vendor will be responsible for the full administration of continuation coverage, including required notifications, eligibility and qualifying event administration, enrollment processing, premium billing and collection, trust account management, coordination with benefit carriers, regulatory compliance, and participant support. The County is looking for an experienced partner that can ensure accurate, timely, and compliant administration while providing exceptional customer service through multiple communication channels, bilingual support, and secure online self-service tools. • The TPA will handle the full range of continuation coverage responsibilities, including developing and maintaining administrative procedures, issuing required notices, processing participant elections and enrollments, managing premium billing, collecting payments, and completing monthly reconciliation. • The TPA must provide secure electronic data exchanges, automated workflows, comprehensive reporting, audit support, and business continuity measures. • The TPA must also provide exceptional customer service, including knowledgeable representatives, multi-channel customer support, and bilingual support. • The contract will be for a term of two years, with the option to renew for up to three additional one-year terms.