MEDI-CAL OUTREACH, ENROLLMENT, AND RETENTION SERVICES

The City of Pasadena’s Public Health Department is seeking a qualified vendor to design, execute, and manage a comprehensive Medi‑Cal outreach, enrollment, and retention program. The contractor will develop outreach tools, conduct community‑based enrollment drives, coordinate with Kaiser Access for All (when available), and implement retention strategies for uninsured populations under the PPHD Access to Care grant. Proposals must include a detailed technical approach, staffing plan, work schedule, and a lump‑sum price covering all labor, materials, insurance, and related costs. Submissions are electronic via the city’s e‑Procurement portal; questions are due Nov 6, 2026 and proposals are due Nov 13, 2026. The award will be made after review by the City Manager and City Council, with a contract that likely runs for at least four months of service availability post‑award. • Scope: Medi‑Cal eligibility outreach, enrollment assistance, and post‑enrollment retention. • Target audience: Uninsured and under‑insured residents of Pasadena. • Required deliverables: Outreach toolkits, enrollment events, data reporting, staff training, and ongoing case management. • Mandatory compliance: Equal Employment Opportunity, Living Wage Ordinance, Taxpayer Protection Act, and all city‑specific licensing/insurance requirements. • Submission format: Separate Technical and Price proposals, each ≤80 pages total, plus required forms (AA‑1, AA‑2, non‑collusion affidavit, etc.).