Network Operations and Support

The Town of Eagle is seeking a qualified vendor to provide Network Operations Center (NOC) services, including 24/7 network monitoring and alerting, incident response and resolution, and network performance dashboard and analysis. The selected vendor will be responsible for monitoring, managing, and supporting the Town's network infrastructure to ensure optimal performance, reliability, and security. The vendor must have experience working with similar hardware and software, and must provide evidence of a well-established design and architecture approach that emphasizes stability and resilience. The key responsibilities of the vendor include: • 24/7 network monitoring and alerting • Incident response and resolution • Network performance dashboard and analysis • Configuration management and backup • Firmware and software updates • Network security monitoring and threat mitigation • Support for network engineering tasks • Tier 2 support for network-related issues • Documentation and periodic reporting The Town of Eagle is looking for a vendor that can provide a comprehensive NOC service that meets their technical requirements and can ensure the stability and resilience of their network infrastructure.