Description
The City of Wilmington is seeking a comprehensive parking‑management and enforcement solution that will modernize its five garage facilities (2,478 spaces) and three surface lots (141 spaces). The scope includes design, supply, installation, integration, and support of license‑plate‑recognition cameras, parking sensors, occupancy signage, and a software platform that handles real‑time occupancy, mobile payments, permit management, and enforcement alerts. The vendor must also provide training, warranty, and SLA‑based ongoing support, with a three‑year base contract and optional two‑year extension.
• Core hardware: LPR cameras (≥98 % read accuracy), magnetic/ultrasonic/IR sensors, weather‑proof LED occupancy signs.
• Software features: real‑time monitoring dashboard, API integration with existing citation system, mobile/web payment and permit management, automated enforcement notifications.
• Services: full installation, configuration, training, one‑year maintenance, and SLA‑driven support (critical response ≤1 hour).