National Defense University SALESFORCE PRODUCTION SUPPORT, ADMIN AND SUPPORT SERVICES

The National Defense University is seeking a contractor to provide production support and sustainment services for its existing Student Information System (SIS), known as NDU Connect, which is built in Salesforce using the Educational Data Architecture (EDA) framework. The contractor will be responsible for supporting, enhancing, fixing, and sustaining existing deployed NDU Connect capabilities. The scope of work includes system administration, release and deployment management support, problem and incident management, Tiers 2 and 3 support for end-user issues, and security management. Some key aspects of the job include: • Providing Salesforce and DocuSign support activities • Supporting the deployment of additional SIS capabilities and business support features within the next 2 years • Using Azure DevOps for release and deployment management support • Providing Tiers 2 and 3 support for end-user issues and troubleshooting • Managing security for the system