Description
The U.S. Citizenship and Immigration Services (USCIS) is seeking information from potential vendors to provide professional IT services for the integration of online account experiences to enhance customer service and interaction with the public. The scope of the requirement includes identity and account-centric data services, proactive customer notifications, data-directed routing and predictive analysis, customer experience enablement services, and enhancement of account services. The contractor will be responsible for creating a unified, personalized, and authenticated account experience, standardizing common form fields, reducing the cost of servicing customer needs, and streamlining USCIS content.
• Identity and Account Centric Data Services
• Proactive Customer Notifications
• Data Directed Routing and Predictive Analysis
• Customer Experience Enablement Services
• Enhance Account Services
Attached files
Contact
Patrick C. Gadwah