Description
The Kansas Corporate Commission is seeking a Telecommunications Relay Service (TRS) provider. The provider will be responsible for handling incoming and outgoing calls, as well as providing monthly summary reports and user evaluations. The contract will be for a period of three years, with an option to renew for an additional 24 months. The provider must comply with all applicable federal and state laws, including the Kansas Act Against Discrimination and the Americans with Disabilities Act.
• The provider must have the capability to handle a minimum of 10,000 calls per month.
• The provider must have a system in place to track and report on call volumes, call lengths, and other relevant metrics.
• The provider must have a plan in place to ensure continuity of service in the event of an outage or disaster.
• The provider must have a plan in place to ensure the security and confidentiality of all calls and customer data.
• The provider must be able to provide ad hoc reports and other information as requested by the KCC.