Hardware Services Maintenance

The Maryland Department of Human Services is seeking a contractor to provide on-site repair services for out-of-warranty IT equipment. The contractor will be responsible for assessing and prioritizing repair needs, providing on-call emergency repair services, and submitting regular maintenance reports. The contract will be for a period of three years, with the option for renewal. The contractor must be able to provide all goods and services and meet all requirements requested in the solicitation. • The contractor will be required to provide on-site repair services for IT equipment at various locations throughout the state. • The contractor will be required to prioritize repair needs based on urgency and risk of failure. • The contractor will be required to provide on-call emergency repair services to address unexpected hardware failures. • The contractor will be required to submit regular maintenance reports detailing maintenance activities performed, equipment status, and any issues encountered. • The contractor must comply with all federal, state, and local laws applicable to its activities and obligations under the contract.