Kitchen Equipment Mechanical Maintenance

The University of Massachusetts Lowell is seeking a qualified vendor to provide comprehensive mechanical maintenance services for all commercial kitchen equipment across its campus. The contract will cover preventive monthly inspections, routine repairs, and 24/7 emergency response for walk‑in freezers, walk‑in refrigerators, ice machines, condensers, and related equipment located in Fox Hall (East Campus) and McGauvran Hall (South Campus). Service must include detailed reporting, quarterly performance summaries, and adherence to the university’s strict privacy, insurance and contractual terms. • Preventive, monthly maintenance for ~40 pieces of refrigeration equipment, including cleaning of condensers twice per year. • 24‑hour emergency response with response‑time targets (2‑4 hrs for critical outages, 8 hrs for high priority, 24‑48 hrs for routine). • All work performed under a lump‑sum, time‑and‑material pricing model; rates must be all‑inclusive and parts markup capped at 5 %. • Contractor must provide service reports within 48 hours of each visit and quarterly summary reports, and must comply with UMass’s privacy, PCI‑DSS, and indemnification requirements.