Description
The State of Alabama is seeking a vendor to provide ongoing production support and maintenance for its RHP IT system. This Quick‑Quote solicitation calls for a qualified firm to deliver continuous, “perpetual” support services, ensuring system availability, issue resolution, and routine maintenance throughout the contract term.
• Provide 24/7 production support, including incident triage, root‑cause analysis, and corrective actions.
• Perform regular system maintenance, patches, upgrades, and performance tuning for the RHP application.
• Supply dedicated staff or a support desk to handle user requests, service tickets, and reporting.
• Maintain compliance with Alabama state procurement policies, E‑Verify, and tax‑exempt status requirements.
• Deliver documentation, status reports, and transition plans as required by the State’s Chief Procurement Officer.