IT Operational Support Services IDIQ

The Library of Congress requires contract support for the operation and maintenance of IT systems. The contract will include all network, software, and infrastructure associated with on-premises and cloud-deployed systems and applications. The Library is looking for a contractor to provide IT operational support services, including keeping IT systems viable with supported vendor releases or off-the-shelf applications software upgrades. The key responsibilities will include operations and maintenance on IT systems, client/server, database, and web-based applications. Some key points to consider are: • The contract will be an IDIQ (Indefinite Delivery/Indefinite Quantity) type. • The Library has provided several amendments to the original solicitation, which include updates to the submission deadline, questions, and proposals. • The contractor will be required to submit a proposal, which will include various volumes and attachments. • The Library has provided a template for submitting questions and a pricing sheet for the initial task order.