Description
The Department of Veterans Affairs (VA) is seeking a contractor to provide maintenance and sustainment services for the ViewPoint automated temperature and humidity monitoring system. The system is used to monitor temperature and humidity levels for various items, including pharmaceuticals, vaccines, food, medical supplies, and equipment. The contractor will be responsible for providing software and hardware support, including annual software license and version updates, patches, and bug fixes, as well as extended hardware warranty and replacement of damaged assets. The contractor will also provide remote monitoring, support services, and recalibration hardware and services for the temperature and humidity sensors and probes. The scope of work includes the main Amarillo VA Health Care Center and associated Community Based Outpatient Centers (CBOCs).
• The contractor shall provide software and hardware support and maintenance services for the ViewPoint Environmental Sensors.
• The contractor shall work to resolve issues identified by the Contracting Officer's Representative (COR) or a VA Facility Point of Contact.
• The contractor shall provide recalibration hardware and services for the temperature and humidity sensors and probes across AMAHCS.
• The contractor shall provide a plan for Recalibration services to be received and shall make sure that during any onsite work the representatives are always accompanied by a VA PIV Badged individual.