FY2027 Maryland Member Assistance Fund Program Administration

The Maryland Department of Service and Civic Innovation (DSCI) seeks a qualified third‑party administrator to operate the Maryland Member Assistance Fund. The contractor will run a secure online portal, intake applications, verify eligibility, communicate with applicants, disburse funds (electronic and check), maintain confidential records, and provide regular program reporting and analytics. The engagement is a fixed‑price, one‑year contract (renewable) with a ceiling of $100,000 for administrative fees; assistance disbursements are pass‑through and not revenue for the contractor. • Administer application intake, eligibility review, and fund disbursement for members of Service Year Option, Maryland Corps, AmeriCorps Maryland, etc. • Operate and maintain a cloud‑based, mobile‑friendly portal with secure document upload and status tracking. • Provide customer service, timely communications, and meet target payment windows (2‑5 business days electronic, 7‑14 days mailed). • Deliver monthly activity reports, trend analyses, and an annual program summary. • Ensure data security, confidentiality, and compliance with federal and state regulations (SAM, SOC 2, Data Use Agreement). • Participate in periodic DSCI meetings and support continuous program improvement.