Description
The U.S. Customs and Border Protection is seeking a contractor to provide maintenance and support services for Ciena fiber optic transport equipment at the Air and Marine Operations Center (AMOC) in Riverside, CA. The contractor must have specialized knowledge of the Ciena 6500 and 5170 fiber transport equipment. The contract is for annual renewal and continuous follow-on support. The services required include remote technical support, hardware repair, and engineer dispatch.
The key requirements of the job include:
• Providing 7x24x365 remote technical support for the Ciena 6500 and 5170 fiber transport equipment
• Offering 30-day standard hardware repair for the equipment
• Providing 4-hour managed spares and engineer dispatch for the equipment
• Ensuring technical integrity and reliability in maintaining the voice and data circuits vital to the AMOC mission
• Meeting the requirements of the Ciena-reseller community
Attached files
Contact
Nykia Warren(Contract Specialist)