Supply and Delivery of Radio Parts and Supplies

The City of Vancouver is seeking qualified vendors to supply and deliver a range of radio communication system parts and related supplies for its municipal facilities, including the Police and Fire‑Rescue services. The contract will be awarded based on quotations submitted through the JAGGAER supplier portal, with all vendors required to meet specific warranty, safety, and performance criteria. • Scope includes new, repaired, or refurbished radio components (e.g., Motorola APX series, cords, batteries, speakers, and related accessories) with a minimum 1‑year warranty and strict labelling for refurbished items. • Vendor must provide 24 × 7 emergency order capability (response ≤ 1 hour, delivery ≤ 24 hours) and meet performance KPIs such as ≥ 98 % on‑time delivery, ≥ 95 % fill‑rate, and ≤ 2 % invoice discrepancies. • Contract term is initially 3 years with up to three optional 2‑year extensions (maximum 9 years), and the City expects the supplier to handle order processing, invoicing (to [email protected]), and annual performance reporting.