Commercial Internet Services for Morale, Welfare, and Recreation (MWR) Facilities, Camp Bondsteel, Kosovo

The U.S. Army Regional Contracting Office is conducting market research to identify parties interested in providing commercial-grade internet services for Morale, Welfare, and Recreation (MWR) facilities at Camp Bondsteel, Kosovo. The contractor will be required to provide secure, reliable, and uninterrupted commercial Wi-Fi services on a 24-hour, 7-day-a-week basis. Key requirements include providing high-speed Wi-Fi access points, installation and maintenance of network infrastructure, modernization of infrastructure, implementation of network security protocols, and 24/7 help desk support. • Providing high-speed Wi-Fi access points capable of supporting 250 Mb/s DOWN and 50 Mb/s UP speeds with an overall system uptime of at least 99.5%. • Installation, administration, and continuous maintenance of all necessary network infrastructure, including access points, routers, cabling, and firewalls. • Modernization of infrastructure at no additional cost to the Government to keep pace with commercial technology improvements. • Implementation of network security protocols, including WPA2 encryption, content filtering, and intrusion detection. • Providing 24/7 help desk support with defined response and resolution times.