FPAC Tier 1 & Tier 2 Service Desk and IT Service Management Support – Notice of Intent to Compete Under USDA STRATUS Pool 2 Small Business Track

The U.S. Department of Agriculture (USDA) is planning to issue a solicitation for Tier 1 and Tier 2 Service Desk and IT Service Management Support. The solicitation will utilize the USDA STRATUS Pool 2 Small Business Track as the competitive vehicle. The requirement will include support for development and management of processes and procedures, asset management, change management, release management, configuration management, and continuity management. The scope of work will also include delivery of asset management dashboards, Service Request, Incident, and Problem Management services. Some key aspects of the job include: • Development and management of processes and procedures governing license, hardware, and cloud operations cost management • Development of standard configurations for on-premise and cloud servers • Support for the creation and maintenance of IT contingency plans • Delivery of asset management dashboards to enhance transparency across the Mission Area • Service Request, Incident, and Problem Management services under a performance-based framework