Description
The Pennsylvania Department of Environmental Protection (DEP) is seeking a qualified contractor to staff and operate a statewide Recycling Hotline. The contractor will answer calls Monday‑Friday, 9:00 am‑4:30 pm, provide up‑to‑date information on a wide range of waste‑reduction programs, and submit detailed weekly and annual reports. The scope includes call handling (≈35 calls/week), information verification, mail‑out/email/text responses within 48 hours, and maintaining a caller database. Additional reimbursable services such as bulk mailings, telephone expenses, and subscription clearinghouse costs are also outlined. The contract runs from July 1 2026 (or execution) through June 30 2027, with optional four‑year renewals.
• Operate a dedicated phone line and answer calls during business hours; after‑hours calls routed to voicemail.
• Provide technical answers on Pennsylvania recycling statutes (Acts 101, 155, 190, 108, 89, etc.).
• Deliver weekly activity summaries and an annual report by March 31 following year.
• Manage up to 50,000 mailed pieces per year and handle related expense reimbursements.
• Staff must include a supervisor with ≥5 years recycling‑education experience and full‑time personnel knowledgeable in waste‑tire, hazardous waste, organics, batteries, electronics, and litter programs.
• Submit monthly invoices; unit‑price adjustments limited to 3 % per renewal year.