Description
The Alabama Department of Agriculture seeks a vendor to renew and support its proprietary “AgEnterprise” pesticide management software for a one‑year period. The contract requires continuous, uninterrupted operation of the system, daily cloud‑based backups, annual software updates, help‑desk ticket handling, break‑fix support, and bi‑monthly product‑management meetings. Vendor must provide Azure‑based backup vaults, maintain version control, and supply detailed incident reporting while adhering to strict response‑time windows.
• Continuous‑operation maintenance with no service outage tolerated.
• Cloud backup (daily incremental, weekly full) and restore capability within 3 days.
• Help‑desk support (Level 1‑3) with up to 70 support hours, plus optional hourly rates for additional work.
• Annual software release (optional skip) and emergency upgrades with 24‑hour notice.
• Bi‑monthly product‑management meetings, QA/testing, and user‑acceptance coordination.
Attached files
Contact
Tony Cofer(Director)