Random Moment Sampling

The Florida Department of Revenue’s Child Support Program seeks a qualified vendor to provide a web‑based Software‑as‑a‑Service (SaaS) platform that performs Random Moment Sampling (RMS) to track employee activities related to Title IV‑D operations. The contract is for an initial 66‑month term with up to five one‑year optional renewals, and includes requirements for survey distribution, response capture without login, reporting with calculated fields, data‑migration (none required), system availability of 99.5 % during business hours, and a pre‑recorded video demonstration of existing product functionality. The vendor must support email‑based survey delivery, handle up to ~330 participants and 200 delegates (with minimal growth), and comply with security, confidentiality, and breach‑notification rules. • SaaS platform to deliver RMS surveys (Clerk of Court and internal) via email • No login required for internal surveys; participant ID captured via token/email verification • Must generate real‑time reports with calculated fields (Appendices 2‑3) • System availability ≥ 99.5 % during business hours; scheduled maintenance excluded • Pre‑recorded 5‑minute MP4 video showing current product features (no future‑only features) • Contract value capped at $60,000 per year; optional one‑year renewals up to five times • No environmental or pollution liability insurance required (per Addendum 1) • Data migration not required; historical RMS data may remain with incumbent • Vendor‑hosted email delivery; no specific SPF/DKIM/MX requirements • Mandatory breach‑notification within one hour; follow‑up reporting required