3D Mapping Laser Scanner

The Department of Veterans Affairs is seeking a 3D Mapping Laser Scanner. The solicitation includes a statement of requirements and a request for quotation. The contractor must provide a 5-year customer care plan that includes updates and product warranty for the 3D Mapping Laser Scanner, as well as a 1-year customer care plan for software. The plans should include expert end-user support, technical assistance, and software updates. The contractor must also provide information on technical capabilities and past performance without referencing the company name or price. * The 3D Mapping Laser Scanner should be able to perform standard use operations for the duration of the 5-year care plan. * The 5-year customer care plan should include firmware updates, technical support, hardware maintenance, software updates, and protection against unexpected necessary repairs or replacement. * The 1-year customer care plan for software should include end-user support, applications, initialization and installation guidance, license questions and support, core support services, and necessary assistance to ensure the software is configured properly and fully operational. * The contractor should provide troubleshooting files from the scanner into usable data, including issues with file registration, data sets, point clouds, and other import issues.