ServiceNow Professional Services

The City of Berkeley is issuing an RFP for professional services to maintain and support its ServiceNow platform. The scope includes ongoing system administration, upgrades, customizations, and user support to ensure the platform remains functional and aligned with city operations. Proposals must be submitted electronically by the deadline, and all questions must be submitted by the specified date. • Provide ongoing ServiceNow system administration, configuration, and troubleshooting. • Deliver upgrades, patches, and custom development as needed. • Offer user training, documentation, and support services. • Submit separate technical and pricing proposals in PDF format following the prescribed naming conventions. • All communications and questions must be routed through the designated contact by the specified question‑due date.