Library Engagement Technology Tools

The Charlotte Mecklenburg Library is seeking proposals from qualified vendors to provide a suite of digital engagement tools that enhance the patron experience across online and mobile platforms. The solutions should support core engagement functions including a public-facing events and programs calendar, a room reservation system, tools for scheduling one-on-one appointments with library staff, and a mobile application. The proposed solution should be cloud-based, scalable, and compliant with applicable data security, privacy, and accessibility standards. The Library is particularly interested in solutions that minimize fragmentation by providing a unified platform or tightly integrated modules, reduce administrative burden on staff, and deliver a seamless and engaging experience for patrons across all digital touchpoints. • The solution should integrate with the existing BiblioCommons platform and Polaris ILS. • The solution should provide a clear and accessible interface for patrons and staff. • The solution should support configurable rules governing booking duration, eligibility, and usage policies. • The solution should provide administrative controls for staff approval workflows, conflict management, reporting, and enforcement of policies.