NOI- Service Agreement on ZEISS LSM 880 and Axio

The National Institutes of Health (NIH) is seeking a service agreement for the maintenance and repair of ZEISS LSM 880 and Axio Observer 7 microscopes. The microscopes are used by multiple NIDA IRP labs to collect images of tissue sections from animal models for addiction and other diseases. The contractor will be required to provide preventative maintenance and on-demand repair services, including instrument software updates, technical telephone consulting, and unlimited on-site service visits. The period of performance is from June 15, 2026, to June 14, 2027. • The contractor must ensure one preventative maintenance inspection per agreement year. • The contractor must provide all labor and travel charges associated with conducting the PM inspection visit. • The contractor must provide all labor and travel charges associated with any service visit in addition to the PM visit. • The contractor must provide all covered replacement parts. • The contractor must perform scheduled and emergency service between 8:00 AM and 5:00 PM, Monday through Friday. • The contractor must provide factory-trained customer support engineers. • The contractor must provide software version updates for Protect Premium LSM, EM, and X-Ray Service Agreements.