Description
The City of Wilmington is seeking a comprehensive community‑engagement software platform to consolidate public participation tools across its Planning & Development and Housing & Neighborhood Services departments, with an eventual enterprise‑wide rollout. The solution must be SaaS‑hosted within the contiguous United States, fully WCAG 2.1 AA compliant, support multilingual interfaces (Spanish at minimum), integrate with Granicus OpenCities, GovDelivery, and ESRI ArcGIS, and provide robust analytics, event management, and virtual workshop capabilities. The City expects a 12‑week implementation window after contract award, with no price increases for the first five years and a “best‑value” evaluation rather than lowest‑price only.
• Core functional areas: public portal, surveys/idea boards, interactive maps, virtual events, real‑time dashboards, and CRM‑type capabilities.
• Technical requirements: SaaS delivery, ISO 27001/SOC 2 certifications, end‑to‑end encryption, MFA, SSO (Microsoft Entra ID), RESTful APIs, GIS integration, and data residency within the U.S.
• Procurement: Open RFP (S5‑1025.2) with a final proposal deadline of 19 Dec 2025, evaluation over ~4 weeks, and a target go‑live by March 2026.