Awarded vendors
- Performance Technology Partners, LLC
Description
This contract funds the renewal and procurement of a comprehensive suite of Genesys contact‑center software subscriptions together with 24 × 7 application‑support services for the California Franchise Tax Board’s Enterprise Service Platform II Contact Center Platform. The work includes licensing of Genesys Engage base packages, workforce‑management, voice platforms, recording connectors, and related modules, plus up to 100 hours of professional‑services design and configuration work (capped at $20 K). The State will pay software fees annually in advance and will reimburse professional‑services work on a time‑and‑materials basis after prior work‑authorization. The award will be made to Performance Technology Partners, LLC, with a contract term ending 31 December 2026. Key points:
• Software subscription renewal for dozens of Genesys modules (quantities ranging from 1 to >1,200 units).
• 24 × 7 remote support, incident management, quarterly meetings, and integration coordination with other CCP vendors.
• Up to 100 hours of professional services (design/configuration) limited to $20 K, billed monthly after approval.
• Award based on lowest net cost after applicable small‑business/DVBE preferences; no set‑aside declared.