Criterion Inc

This contract is for the provision of human resources software services by Criterion Inc to the City of Lebanon. The contract includes a 3-year term with the option to renew for additional 1-year periods. The services include access to an internet-based human resources software service, customer support, and professional services. The contract also includes a service level agreement that outlines the expected availability and response times for the service. The key points of this contract are: • The contract is for a 3-year term with the option to renew for additional 1-year periods. • The services include access to an internet-based human resources software service, customer support, and professional services. • The contract includes a service level agreement that outlines the expected availability and response times for the service. • The contract includes provisions for confidentiality, intellectual property, and indemnification. • The contract is governed by the laws of the State of Connecticut. Some of the key benefits of this contract include: • Access to a comprehensive human resources software service. • Priority customer support and professional services. • A service level agreement that ensures high availability and fast response times. • Strong provisions for confidentiality, intellectual property, and indemnification. • A clear and comprehensive contract that outlines the terms and conditions of the agreement.