SeeClickFix

The City of Tucson has entered into a service agreement with CivicPlus for the provision of SeeClickFix, a community engagement and service request management tool. The agreement includes the provision of unlimited user licenses, support, and virtual training services. The contract has a term of 3 years, with the option to renew, and a total investment of $77,182.61 for the first year. The City of Tucson will use the SeeClickFix platform to manage citizen requests and provide a single inbox for multichannel citizen communications. The agreement also includes provisions for data retention and export, as well as a statement of work that outlines the scope of the project and the responsibilities of both parties. Key aspects of the contract include: • The provision of SeeClickFix, a community engagement and service request management tool • Unlimited user licenses for the City of Tucson • Support and virtual training services • A term of 3 years, with the option to renew • A total investment of $77,182.61 for the first year • Data retention and export provisions • A statement of work that outlines the scope of the project and the responsibilities of both parties