Notice of Intent to Sole Source – Consumer Complaint Management Information System

This contract is a sole‑source procurement by the South Carolina Department of Consumer Affairs for a commercially available, off‑the‑shelf information system that will manage investigative activities, consumer complaints, identity‑theft and scam reports, and walk‑in/telephone interactions. The system must include three core modules (Investigator, Complaints/Identity Theft/Scams, and Phone/Walk‑In Tracking), provide a public‑facing interface for external users to submit reports, and integrate securely with the agency’s existing licensing system for real‑time data exchange. The contract value is $269,455.00 and the vendor is ThoughtSpanTechnology, LLC. No competitive bidding, set‑aside, or renewal provisions are indicated. • Scope: design, configure, implement, and support a case‑management platform with public portal and licensing‑system integration. • Delivery: off‑the‑shelf software customized to agency needs; no construction or hardware procurement noted. • Procurement: sole‑source under South Carolina Code §11‑35‑1560, with a single vendor award.