Development Services System Improvement Process Phase 2: Operational Design & Piloting

The contract is for the Development Services System Improvement Process Phase 2: Operational Design & Piloting. The scope of work includes system operational design, pilot program design and testing, and implementation of short-term improvements. The contract is valued at $67,250 and is for a period of 12 months. The vendor, Intelligent Consulting, will provide professional services to support the improvement process, including project management, facilitation, and documentation. The key objectives of the contract are to improve the efficiency and effectiveness of the development services system, enhance customer experience, and increase staff productivity. Some of the key tasks include defining a project-oriented culture, refining the application table, defining conceptual customer flow, and implementing short-term improvements. The contract also includes a pilot program to test the operational design and collect performance measurements. • System operational design process • Pilot program design and testing • Implementation of short-term improvements • Facilitation of work product • Communication and presentation to elected officials • Performance measurement program design • Publication masterplan design • Website design strategies