The City of Vancouver has entered into a software services agreement with Blue Peak Logic, Inc for the provision of web-based training program software. The agreement includes a non-exclusive license for the city to use the software for its business purposes. The vendor will provide support and maintenance services, including a service level agreement that requires a 99.8% uptime percentage. The agreement also includes provisions for data security, confidentiality, and intellectual property. The city has the option to terminate the agreement if the vendor fails to meet its obligations, including the uptime percentage. The agreement has a term of five years, with the option to renew for an additional term.