RFP 2019-14 Covered California for Small Business Sales and Account Management

This contract awards Covered California the right to engage a vendor to provide sales and account‑management services for its Small Business (CCSB) health‑exchange program. The vendor will maintain broker relationships, certify agencies and agents, promote Covered California plans to small‑business employers, and manage enrollment and renewal cycles. Deliverables include project schedules, regular reporting, and acceptance of work before invoicing. The base term runs from February 1 2020 through March 31 2024, with the possibility of two two‑year extensions. The award was made to Pinnacle Claims Management, Inc., and the solicitation was fully open competition with small‑business and DVBE preference points available. • Scope: sales, marketing, and account‑management for small‑business health‑exchange enrollment. • Duration: 4‑year base term, extendable up to 7 years total. • Evaluation: technical (75 %) + cost (25 %) plus preference points.