Description
The City of Spokane is procuring a comprehensive paid‑parking system that includes hardware (single‑space meters, dual‑space meters, and standalone pay stations), a web‑based Meter Management System, installation, removal of existing equipment, training, and long‑term support. The solution must support multiple payment methods (coin, credit‑card, NFC, mobile), be ADA‑compliant, weather‑proof, and provide real‑time communication with 99 % uptime. The contract calls for a five‑year performance period with optional annual extensions and includes stringent warranty, support response‑time (≤ 4 hours non‑emergency, ≤ 1 hour critical), and security requirements (PCI‑Level 1, EMV, encryption).
• Scope covers up to 5,400 parking spaces with phased delivery (first phase ≈ 800 spaces).
• Vendor must supply hardware, software licensing, installation, removal, training, and 7‑day‑a‑week support.
• Detailed technical requirements include robust display, battery life ≥ 5 years, secure cash vaults, role‑based access, and integration with Cityworks and other municipal systems.