2-1-1 Program

The contract is for the provision of community services, specifically the 2-1-1 Program, which provides information and referral services 24 hours a day, 7 days a week, 365 days a year. The contract is valued at $199,573.83 and is set to expire on September 30, 2024. The contract can be renewed for an additional term upon mutual agreement. The vendor, Heart of Florida United Way, Inc., is responsible for providing the services and is required to maintain sufficient financial resources to meet the expenses incurred during the period between the provision of services and payment by the county. The county reserves the right to monitor and audit the vendor to confirm delivery of units of service or outcomes. Some key points about the job's work and scope of work include: • The vendor is required to provide services as outlined in Attachment A, which includes providing information and referral services, documenting the delivery of services, and reporting on program outcomes. • The vendor is required to maintain sufficient financial resources to meet the expenses incurred during the period between the provision of services and payment by the county. • The county reserves the right to monitor and audit the vendor to confirm delivery of units of service or outcomes. • The contract includes provisions for termination, including termination for convenience, termination for cause, and termination due to non-compliance. • The vendor is required to comply with all applicable laws, rules, and regulations, including those related to background screening, safety, and insurance.