Description
The City of Wilmington is seeking a comprehensive community‑engagement software platform to modernize citizen participation across its Planning & Development and Housing & Neighborhood Services departments, with an eventual enterprise‑wide rollout. The solution must be a cloud‑hosted SaaS offering that conforms to WCAG 2.1 AA accessibility standards, supports multilingual content, integrates with Granicus OpenCities, GovDelivery, and ESRI ArcGIS, provides robust survey, idea‑board, event‑management, and analytics capabilities, and includes single‑sign‑on via Microsoft Entra ID. Vendors must submit a best‑value proposal (not lowest‑price) that includes detailed functional compliance, cost worksheets for SaaS or vendor‑hosted models, and all required certifications (ISO 27001/SOC 2, GDPR/CCPA, etc.). The solicitation timeline includes a non‑mandatory teleconference (Nov 5 2025), a Q&A period ending Nov 19 2025, an addendum‑adjusted proposal deadline of 19 Dec 2025 3 PM, a four‑week evaluation period, and an expected contract execution in early Jan 2026 with a 12‑week go‑live target.
• Mandatory WCAG 2.1 AA compliance and regional U.S. data residency.
• Required integrations: Granicus OpenCities, GovDelivery, ESRI ArcGIS, Microsoft Entra ID SSO, and webhook capability.
• Functional suite includes news portals, multilingual surveys, idea boards, interactive maps, event management, real‑time dashboards, and exportable reporting.