Description
The State of Tennessee is seeking a single vendor to design, develop, and administer licensure examinations for contractors, limited‑license electricians, and limited‑license plumbers. The contractor must create and maintain item banks, produce multiple exam versions, conduct psychometric analysis, provide candidate guide packages, and run both in‑person test centers across several Tennessee cities and a live‑remote proctoring (LRP) platform. All fees are collected directly from examinees; the State receives no direct payment. The contract runs for five years, beginning July 1 2026, and includes extensive reporting, data‑security, and compliance requirements (NASCLA accreditation, U.S.–based data residency, SOC 2, PCI‑DSS, HIPAA, insurance, and debarment certifications).
• Develop and maintain NASCLA‑accredited exam item banks for Business‑and‑Law and the three license types.
• Operate physical test centers in Nashville (full‑time), Knoxville & Memphis (part‑time), and monthly in Bristol, Chattanooga, Jackson, Johnson City, Kingsport; plus optional approved technology‑school sites.
• Provide a secure, U.S.–based LRP platform with 1 proctor : 10 candidate ratio, 24/7 availability on business days and Saturdays, and full incident‑reporting.
• Deliver photo‑bearing score reports, monthly statistics, and annual rosters; respond to candidate appeals within 7 days; treat all data as State property.