Description
The Edward Hines, Jr. VA Hospital requires a full-service plan with DirectTV, providing high-definition digital satellite television service. The contractor shall provide all necessary personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services to provide DirecTV channels as defined in the Statement of Work (SOW). The contract includes a base year and four option years. The contractor shall provide unlimited telephone technical support, conduct semi-annual visits to the facility, and obtain necessary operation and technical documentation. Some key requirements include:
• Providing high-definition picture quality at a minimum of 1080 progressive or interlace pixel full HD
• Allowing for future additional channels and equipment upgrades
• Providing service which includes television subscription for channels under service and maintenance service for all associated equipment
• Providing a toll-free number for technical support in the event of a service interruption
• Responding to service interruptions within 24 hours
• Maintaining and/or replacing defective equipment
• Complying with all applicable records management laws and regulations
• Ensuring security and confidentiality of information and information systems