IT RFP Revised January 2026

The City of Rutland, Vermont is seeking a professional Information Technology (IT) services provider to deliver comprehensive IT services to all City Departments. The selected vendor will provide ongoing managed IT services, including proactive monitoring, maintenance, technical support, and cybersecurity protections. The City is looking for a trusted partner that can work collaboratively with City leadership and staff, respond to technical issues in a timely manner, and support the City's short- and long-term technology goals. The requested services include: 1. IT Strategy and Planning: assessing the City's existing IT environment and providing recommendations for improvements. 2. Infrastructure and Systems Support: supporting and maintaining network infrastructure, monitoring system performance, and applying updates and patches. 3. Help-Desk and End-User Support: providing responsive help desk and technical support for City employees. 4. Cybersecurity and Data Protection: implementing and maintaining cybersecurity best practices, monitoring for security threats, and supporting data backup and recovery. 5. Hardware and Software Management: supporting and maintaining City-owned hardware and software applications. Proposals should include: 1. Company information and relevant experience providing IT services to municipalities or public-sector entities. 2. Proposed approach, including service levels, response times, and staffing levels. 3. Cost proposal, including a detailed fee structure and any additional or optional costs. The submission deadline is February 6, 2026, by noon. Proposals will be evaluated based on criteria such as demonstrated experience, qualifications and expertise, understanding of the City's needs, cost of services, and quality of the proposal. The City reserves the right to reject any or all submittals and to compare the relative merits of the respective responses. A preference will be given to vendors with a presence in Rutland County.