Description
The US Department of Veterans Affairs is seeking information on vendors who can provide Cleo Streem software licenses, installation, application maintenance, and technical support. The required solution should provide secure network fax capabilities and electronic faxing to automate workflow. The contractor will be responsible for providing technical support, project management services, and training services. The period of performance is a 12-month base period with two 12-month option periods.
Some key points to consider:
• The solution should be compatible with multifunctional devices and eliminate the need for analog phone lines and modems.
• The contractor will provide software maintenance, including 24x7 support coverage.
• The contractor will be responsible for supporting the application in coordination with the Community Care application administrators.
• The contractor must comply with various security and privacy requirements, including Section 508 of the Rehabilitation Act and the VA's Technical Reference Model.