OPERATION OF PARKING SERVICES AT THE THOUSAND OAKS CIVIC ARTS PLAZA

The City of Thousand Oaks is seeking a contractor to operate parking services for the Thousand Oaks Civic Arts Plaza, including the Bank of America Performing Arts Center's Fred Kavli Theatre and the Janet and Ray Scherr Forum Theatre. The contractor will be responsible for managing vehicles entering the parking structure and City Hall front parking lot, providing user assistance, and making reports on any accidents or damage. The contractor will also be responsible for verifying and scanning parking tickets, permits, and digital passes using City-provided scanning equipment. The contract will be for a period of up to five years. • The contractor must have experience in providing parking services, particularly in a similar setting. • The contractor must be able to provide a high level of customer service and have fluency in English. • The contractor must be able to work under pressure and maintain a mature and controlled temperament during stressful situations. • The contractor must be able to provide a five-year financial pro forma, including a projection of gross revenue, expenses, and net revenue to the City. • The contractor must be able to provide proof of qualifications and experience related to the area of proposed services.