Service Maintenance for Leica Stellaris 8 SN 8300000509

The National Institutes of Health is seeking a vendor to provide comprehensive service‑maintenance for a Leica Stellaris 8 confocal microscope (SN 8300000509) located in the NINDS Laboratory of Viral Immunology and Intravital Imaging. The contractor must perform at least one annual preventive‑maintenance visit, offer unlimited on‑site repairs and remote support, guarantee a 2‑hour telephone response, and ensure all work is performed by factory‑trained, certified Leica field engineers using genuine OEM parts and firmware updates. This is a high‑visibility, mission‑critical support contract for a core research instrument. • Annual preventive‑maintenance visit required • Unlimited on‑site repairs and parts replacement • 2‑hour telephone response and unlimited remote assistance • OEM firmware/software updates and certified field engineers only • Service to be performed at the NINDS facility in Bethesda, MD