Unemployment Insurance Appeals Mentoring and Support Services

The Texas Workforce Commission (TWC) is seeking proposals for Unemployment Insurance (UI) Appeals Mentoring and Support Services to provide highly experienced, expert Unemployment Insurance Higher Authority Appeals Program Mentors for Reviewing Attorneys (RA’s). The mentorship program aims to reduce the backlog in TWC's Commission Appeals department by providing expert-level review of RA work product and making training recommendations. The services will be provided remotely, and the contractor will be responsible for monitoring up to six RAs per mentor. The contract term will be for one year, with the option to renew for four additional one-year terms. • The contractor will provide UI Appeals Mentoring and Support Services to TWC, including reviewing drafts of RA work product, providing analysis and feedback, and identifying process improvement efficiencies and training opportunities. • The contractor will implement identified efficiencies and strategies with CA's approval. • The contractor will provide status updates and conferences with the Director of Commission Appeals or designee(s) at least weekly. • The contractor will collaborate with the Director of Commission Appeals or designee(s) on innovative approaches to issues impacting RAs.