MCO Rewards Loyalty Program

The Greater Orlando Aviation Authority is seeking a vendor to provide a multi-airport customer loyalty platform. The platform should collect and analyze passenger data to identify behaviors, spending habits, and preferences, and provide engagement and segmentation solutions to allow the Aviation Authority to craft more personalized and timely interactions with program members. The platform should also include a Voice of the Customer system that collects real-time feedback and sentiment analysis, and provide advanced tools for gathering stakeholder feedback, assessing employee performance, and tracking concessionaire metrics. The vendor should have at least two years of experience in implementing and managing a multi-airport customer loyalty platform, with at least one airport having a minimum of twenty million annual passengers. Some key features of the job include: * Providing a comprehensive loyalty platform that collects and analyzes passenger data * Offering engagement and segmentation solutions to allow for personalized interactions with program members * Including a Voice of the Customer system for real-time feedback and sentiment analysis * Providing advanced tools for gathering stakeholder feedback, assessing employee performance, and tracking concessionaire metrics * Having at least two years of experience in implementing and managing a multi-airport customer loyalty platform.