Description
The Department of Veterans Affairs is issuing a Notice of Intent to execute a Sole Source Award for a one-year, firm-fixed-price contract to Phadia US Inc. for the provision of ANA testing reagents, supplies, and consumables, as well as a service maintenance plan for the existing Helios system. The contractor will be required to provide Helios Gold preventive maintenance and service plan, including a 98% uptime guarantee, on-site/priority response time, and unlimited on-site service visits per year. The contractor must also provide on-site preventive maintenance and system inspections as necessary to maintain recommended factory specifications of the Helios system.
Some key points to consider:
• The contract is for a one-year period.
• The contractor must provide a 98% uptime guarantee for the Helios system.
• The contractor must provide on-site/priority response time of between 24 and 36 business hours.
• The contractor must provide unlimited on-site service visits per year with labor and travel included.
• The contractor must provide telephone support and one free operator training slot.
• The contractor must provide two preventive maintenance visits per year, each with a preventive maintenance kit.