Description
The Defense Health Agency, Western Markets Contracting Division, intends to award a sole source contract to Karl Storz Endoscopy-America Inc for the service and maintenance of 172 KARL STORZ medical and surgical endoscopy equipment at Naval Medical Center San Diego. The contract will be for a base year with four option years. The contractor will be required to provide all services, labor, parts, materials, and equipment necessary for the comprehensive service and maintenance of the equipment. The contractor must also provide equipment maintenance services, including unscheduled corrective repairs, and perform all necessary calibrations, adjustments, and preventative checks.
• The contractor will be required to maintain an overall uptime rate of 95% or better for all equipment covered.
• The contractor will be required to provide telephone consulting services 24 hours a day, 7 days a week.
• The contractor will be required to respond to any report of a malfunction within four hours of notification during business hours.
• The contractor will be required to provide a written or electronic service report for every completed service event.