Description
The National Institutes of Health (NIH) is seeking a service contract for the maintenance of its Bruker Biospec 7T MRI Scanner. The contract will cover hardware and software maintenance, technical support, replacement parts, and system updates. The contractor will be required to provide comprehensive maintenance, minimize downtime, and ensure the scanner remains in optimal working condition. The contract will have a base period of 12 months with three 12-month option periods.
• The contractor must have access to proprietary parts and test instrumentation for effective repair in case of malfunction.
• The contractor must provide email and telephone support during standard business hours.
• The contractor must maintain an inventory of parts for timely service and provide replacement parts with a one-year warranty.
• The contractor must provide software updates within 30 days of release and address any software defects or operational issues.